Customer Service

One of the reasons you’ll choose and stay with us. The source of our pride.

Phone Support (italian language)
Live chat with instant response times
Ticket system with built-in guides
Customer support via social media
Guides and tutorials always up to date

Need help? Choose how to contact us

Support ticket

Submitting a support ticket is free and is the safest and most effective way to report an issue to us, at any time, 365 days a year. You can open a ticket by visiting our WebPanel.

Since you are logged in, we won't need any further confirmation to make changes to the services you've purchased. Once you've opened the ticket, you can easily update it via email.

Social media

Do you use Messenger? You can contact us at any time to report an emergency or request sales or technical information.

Please note that Facebook® Messenger is not an authenticated method.

If you need to make a significant change to your hosting service, we need to verify your identity to ensure your security. We recommend immediately open a support ticket from your WebPanel customer portal.

Live chat

If you need sales or technical information quickly, use the chat feature by clicking the green icon at the bottom right of the page.

Our chat is available during business hours, and response times are less than one minute. If you don't see the icon in the bottom right corner, please open a support ticket by visiting our WebPanel.

Phone (Only italian language)

You can contact us by phone(only in italian) to request sales information or get an initial assessment of a technical issue.

Phone support is available during the following hours:

Tel. 0761.187851 (only italian language), Monday through Saturday from 9:00 a.m. to 1:00 p.m. (UTC+2)

If you need to contact us by phone (only italian) outside of business hours, please let us know via a support ticket or through instant messaging channels such as chat or Facebook Messenger, and we will call you back as soon as possible.

We tailor our approach to each client’s priorities, context, and needs

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Priorities

This is the foundation of all customer service. Based on the priority you’ve set, we carefully assess your request to determine its urgency and handle it appropriately.

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Background

In the world of hosting services, hosting same issue can be either low priority or urgent. The context of your report is important, and we evaluate it very carefully.

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Sensitivity

Not everyone deals with problems in the same way. Providing excellent customer service also means taking your feelings into account and helping you better understand the situation.

We're always here to listen to you

Forget the stereotypical image of call centers, automated voice systems, endless wait times, and vague answers every time you ask for information.

Customer service is our strength, and we believe it is the real driver of our company's growth.

We believe so strongly in the value of customer service that the input of our support team members is the most important factor when designing a new service or improving an existing one.

Because it is especially those who listen to you every day who will know how to improve the services we provide.

We carefully select the people who provide our sales and technical support, ensuring that they have a natural ability to listen, pay close attention to written and verbal communication, and, above all, a genuine passion for helping others.

Our customers' feedback is our best advertisement

Explore all the features of our web hosting services

Our Locations

Headquarters
Via Papa Giovanni XXI 27
01100 Viterbo (Italy)

Operational Office
Viale Piemonte 28
10095 Collegno (Turin)

Contact Us

Tel. +39.0761.187851 (Only italian)
Mon–Sat 9:00 AM–1:00 PM (UTC+2)
Sales inquiries: [email protected]
Certified email address: [email protected]
Report abuse: [email protected]